Hi, when I went to use the recording software I didn't have to click it to launch it, it opened automatically. I'll assume you checked the instructions but just give
@Jon-PokerVIP a nudge if you still have trouble, he'll help out if it's possible.
As to your game, I can't help much I'm afraid but it does sound like if you're defending more and still not benefiting from it, your postflop game and hand reading may need a tweak or three. Although you seem to have alluded to that in your post anyway.
Keep working like you are, rumour has it that it all comes together in the end...apparently!