Betfair Official Support Thread

Posted 9 years ago

Hello,

Welcome to our official support thread on PokerVIP. We are very pleased to be here and look forward to speaking with all our players and helping you with all your needs.

This thread will be for anything support related and also for us to announce promos, updates, changes and news.

If you have not done so already please create an account with us Here. You will receive industry leading returns and also be part of the VIP Top500 $50k rake race.

Also for any sports bettors/traders out there we will happily direct you to the best support or have them come here to help you.

Thanks

Team Betfair
CrazyKeri

Last Post 8 years ago by

CrazyKeri

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Posted 9 years ago
Hello! Any chance of Hand of the week promo coming back?
Posted 9 years ago
MilfGrinder: Hello! Any chance of Hand of the week promo coming back?


Sorry for the wait Mr grinder - Nudging our pal at Betfair to come to you with an answer.

Hold tight!
Posted 9 years ago
MilfGrinder: Hello! Any chance of Hand of the week promo coming back?


Hi MilfGrinder! No plans for it to happen in November or December, but definitely a possibility for a return.

All suggestions welcomed!
Posted 9 years ago
Hey, i just installed the betfair software on my win10 laptop but the log-in screen appears in plain black witout any boxes to enter the log-in details... any1 experiencing the same problem or has a solution foor me?
re-installing didn't help.

Thx in advance

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Posted 9 years ago
This is as far as I can get. Win 10, but I use VPN as well.

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Posted 9 years ago
You need to go to compatibility settings on Internet explorer and add Betfair.com and the cashier to the pages and then your good to go. This is for all IPoker skins using Windows 10. Its not an issue with the Poker software but more an issue with windows 10.
Posted 9 years ago
it worked, thanks a lot!
Posted 9 years ago
Hi Betfair support,

Betfair is the site I want to play but am not getting my needed retag, to this site (PokerVIP)
Now I received some email that I can close my account and reopen a new one, but also got a definit no as an answer. I am not playing at your website at all now, thats a shame don't you think?

Can you get me back on track again?
Want to attack the leaderboard in december!
Posted 8 years ago
edit (December 2015)
Posted 8 years ago
Just received an email that Betfair and all its products (sportsbook/casino/poker) are pulling out of Canada as of January 14th.
Posted 8 years ago
Hi,

Can someone from betfair of Pokervip confirm that my new betfairaccount is setup right?
When log in, the betfair client isn't showing an increased VIP-status.

When everthing is ok i can start playing and get some rakeback.

Screenname: Sardonyx2016
Posted 8 years ago
Hi @Sardonyx

If you PM me your email address also I will look into this for you and check your account is set up correctly.
Posted 8 years ago
Hi Keri.

5 days ago I spoke to a support agent from VIP. He said if I play PLO then Betfair is a really good side for me. Played before only on 888 and Pokerstars and trusted him.

Now I played the last 5 days there. First with my 150 € first deposit (300€ Bonus to clear) and today I also transfered from Pokerstars another 350 € and I can tell you why.

PLO4 there : Only 2 or 3 Tables available also on Weekend, No serious Game possible (all Opponents there have stats 85+/10/0 and 0 fold to 3 Bet), Only Gambling on the highest Level.

Today tranfered more money to go to higher Level. PLO10 and also PLO20 as short Stack together over the whole week now not more than 2-3 Tables same time available.

This side has absolutly no PLO Traffic to clear the 300 € Bonus in given 45 Days.

The only positive thing I can say is the 35% Rakebackflat.

Why get I such an Info that Betfair is good for PLO?
Posted 8 years ago
Hi @KreativJoker

My apologies for the late reply on this, I have been away for a while. I'm sorry that you were unsatisfied with one of our agents suggestions.

In my opinion Microgaming is the best out there for micro PLO + good rakeback. Right now I see 14 tables running between PLO4-20 and this is off peak at 10am. Generally you will find around 20-30 between those stakes pretty easy at peak times.

What country are you in? Let me know and I will let you know our best deals on Microgaming.
Posted 8 years ago
Hi CrazyKeri,

I´m from Germany... My Session times are from Monday till Thursday from arround 3 p.m. MET and 7 p.m MET and Friday till Sunday from around 6 p.m. till 3 a.m. MET.

Played 3 weeks there and always on this time and my experience was that M-T around 3 till 4 Tables (If I take only PLO4 and PLO10). And on Weekends also not more that 6 Tables together. But the worst was that especially on PLO 4 you have to play 80 % of all Spots as 5 or 6 Multiway cause every bet was called and this from almost all Player there. Nice that I get a good Rakebackdeal but how I wrote before there is no serious Game possible (because of all there have VPIP 85%) so no tactical Play like Isolate/Valuebet Possible. Cause also If you hold a Tophand f.a. KQJTds against 4 80% Players you have only around 29 % Winningchance and also no Handreading or set on Handranges possible.

And the second is that there are always the same Players. No Playerpool. Noted 37 different Players in this time. Most of the time you play against the same around 20 Regs and some Smallstakes Players.

I can not confirm what you said. also looked outside my Session times and I never saw more than 9 Tables same time (PLO4 till PLO20).

Now we have 19.30 p.m. I opened the Betfair Client and there only 8 Tables (2 only with 2 Villains) between PLO4 and PLO20. And this is Maintime in Europe!!!! So again not saw more.
Posted 8 years ago*
Betfair is on the iPoker network, the network I was referring to is Microgaming and the traffic there is good for micro PLO.

As you are from Germany I would recommend you give Betvictor a try on Microgaming. You will get

- 30% rakeback
- 200% up to $1000 first deposit bonus clearing at 20%
- PokerVIP Top 777 take race (5-20% est)
- Microgaming promotions


Just clear cookies on your browser and make the account through this link then PM me your screen name + email when you are done and I will get your rakeback set up. Smile
Posted 8 years ago
Want to make the best to Boost my Bankroll.

If you say that Microgaming is good for PLO I will try then to get as much as possible Bonus to clear.

Looked at your Deals for Microgaming and noted 4 Rooms I find Interresting.

If I open Account on BetVictor now there is a short time to clear my Bonus and so I think it would be better first get another deal.

How i understud On BetVictor you get a Welcomebonus 200% till 1000$. To Clear the complete Bonus there (because of 1$ Rake are 2 ActionsPoint) and 8 ActionsPoints for 1 $ Bonus I need to Produce 4000$ Rake (Am I right?) But Problem here is that It´s only valid 30 Days.

Betson Poker (for 1000 € Bonus I need to produce 5000$ - 10 Points for 1€ Rake - but within 60 Days)
Stan James (for 1250 $ Bonus I need to produce 6250$ - 10 SJP for 1$ Rake - and 125$ Rake for 1 of 50 Steps - also within 60 Days)
PKR (Sorry but there is nowhere shown how much Rake for the 1000€ Welcomebonus - perhaps you can tell me - but also within 60 Days)

Wouldn´t it be better first make a Deal over one of the 3 other and then with a higher Bankroll and with higher Stakelevel go to BetVictor?

I hope my calculation was right ... It wasn't me!
Posted 8 years ago
Yeah there are some very good Microgaming deals, I recommended Betvictor as we work closely with them so can sort any issues you may have fast and often have exclusive rake races etc there, but yes up to you which you go for first Wink

All above looks correct yes and the PKR bonus clears at 20% so would need to rake €5000 to clear in 60 days for the full amount of the bonus, although each room the bonus clears in increments.
Posted 8 years ago
Do Betfair re-tag old unused accounts to PokerVIP? I think i've never deposited there.