Ok i get news from them and they give me this letter
. Hi XXXX,
My name is Justin, and I am from the All In Asia Security team. I have
personally reviewed your case and we are very sorry to hear about your
lost in funds.
We would like to inform you that we had investigated all game records of
the account that you had inquired about. However, the corresponding
user's game records were normal, and we were unable to find sufficient
evidence to verify any violation of our policy. In addition, All In Asia
Security has found no evidence of a hacking attempt or any similar signs
related to this nature. We have thoroughly searched all related
possibilities and situations in our servers, but have concluded that
there was no signs of hacking. Therefore, we have concluded that the
cause of the issue to be from the safekeeping of one's personal
information. It is a very important to note that a player must always be
responsible of managing one's personal information. We regret to inform
you that we will not be able to further provide assistance on this case.
We have reviewed your account issue and have concluded that loss
incurred on your AiA Account on the IDN Network are as follows. These
are concluded on the basis that :
Consistency during your IP request (please check logs)
Previous IP 45.77.46.149 is logged in 4 time. Joined date (30-Aug) using
45.77.46.149.
IP Used during play during loss of chips: 45.77.46.149
I have forwarded to you the report that we got from IDN on the date of
play.
Having carefully analyzed all evidence, we must inform you that All In
Asia cannot offer reimbursement for the win/loss transaction. Whilst
we sympathize with your predicament and realize that our response is
likely to come as a disappointment to you, we hope you will understand
our position and accept our apologies for any inconvenience caused. We
are taking this opportunity to express our readiness to work with the
competent authorities as should we happen to receive an official police
request we will make sure to provide any and all relevant details which
would hopefully allow the authorities to identify the person who abused
your account and take further actions.
We thank you for your cooperation.
Best regards,
Justin
Head of Security Team