Hi @kikman

When did you create the account please? Can you email me over your screen name + email and I will make sure all is Ok with the account and ensure your upgrade. Please make sure you send your original screen name that you use at the tables, not login.

Keri@PokerVIP.com

Hallo @CrazyKeri

I have the same problem as kikman. I signed up for betvictor on Saturday and entered my real screenname of BetVictor here in the PokerVip page but my account is still unconfirmed. May you help me please? What should I do?

Hi @JackRaiser

Of course. Firstly can you email me over your original screen name + email used for registration and I will make sure the rakeback and account is set up properly for you.

Also, don't worry. The process for screen names showing as confirmed typically takes 3 - 7 days to show. What happens is once you have raked on the account and the room sends us a report, we upload and it will then show as confirmed and show your rake data. The weekend will have slowed this process down also, so its very likely everything is just fine on your account.

Keri@PokerVIP.com

I have the same problem as these people. I have done everything you said. You only replied a couple of emails to me, and then for some reason you stop answering my emails.

I have been playing in BV for more than 2 weeks and still no upgrade, even though it is tracked in my Pokervip account.

Hi @q3timmy

Can you please PM me the first screen name you created to use at the tables + your email for the account. Please note your screen name is different to your login name and its the screen name we need.

Can you please also double check that you have not had the upgrade already? You can see by logging into the lobby and clicking "Balances" (top right of client) then "My Action Points" and it will display your status on the bottom right of that page, you should be diamond tier. If not just confirm in the PM along with your details and I will get this sorted for you.

Thanks

Hi @q3timmy

I have had word that your Betvictor account has now been upgraded. Please confirm that all is well and best of luck.