CrazyKeri

Hi everyone,

I have created this thread as a way for people to contact us if they have any queries or support questions. We want to do everything we can to keep you guys and girls happy, so don't hesitate to ask!

There are a few ways you can contact me and the rest of the team day or night.

You can hit the -Chat with us- button at the bottom right of this page which will put you straight through to our support team.

You can add us on Skype

- Keri.PokerVIP
- Support.PokerVIP

You can email

- Keri@PokerVIP.com
- Hello@PokerVIP.com

Or you can ask in this thread too if you wish!

Last Post 6 years ago by

AshVIP

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Don't think there is anything you can really do about this but I just went to purchase something from the PokerVIP store but the only payment option available to use was Skrill. I live in Canada and Skrill is not available in this country. Hopefully in the future PokerVIP will have a payment method that Canadian members can use.

SudMadiq: Don't think there is anything you can really do about this but I just went to purchase something from the PokerVIP store but the only payment option available to use was Skrill. I live in Canada and Skrill is not available in this country. Hopefully in the future PokerVIP will have a payment method that Canadian members can use.

Hey do you have paypal? I know we can take that payment but we need to process it manually.

Add us on Skype support.pokervip and we will make it happen!

Cheers

Yep, as Jon said above we also accept via Paypal. Get in touch and we will sort this for you

Hey, I just made an account on 888 and cashed in some money. I have two neteller accounts. One in $ and one in €. I thought that 888 is all in $ because tables play in dollar and the balance ist also shown in dollar. I cashed in 400$ from my $ neteller account but got charged 431.55$. Why do I have to pay super high fees when the two accounts have the same currency?

Mr. Margo: Hey, I just made an account on 888 and cashed in some money. I have two neteller accounts. One in $ and one in €. I thought that 888 is all in $ because tables play in dollar and the balance ist also shown in dollar. I cashed in 400$ from my $ neteller account but got charged 431.55$. Why do I have to pay super high fees when the two accounts have the same currency?

Hi Mr Margo,

Unfortunately you will need to ask their customer support on this one, I am not sure. They have a live support I believe.

Hi,

I played some hands on SJ in May.
It seems like I have'nt received any money from the TOP200 Promo.
I checked my SJ account on the website both for Sports and Poker.
Im also wondering where I can see the results from the finished exclusive Cash Players SJ Promo for the 2nd half of May ?

I would be happy, If you could help me out with that.

Hi MickyMouse55,

Welcome to the forums!

Please could you email me your Stan James screen name and email address used for sign up and I will check the top 200 for you. keri@pokervip.com

And here is the link you are after for the Stan James race.

Hope this helps!

Hi.

I just create an account with SJ, download software but can't open .exe file to setup poker site. double click to open but nothing happen, (using windows 10)
Any ideas??

thanks.

Logan: Hi.

I just create an account with SJ, download software but can't open .exe file to setup poker site. double click to open but nothing happen, (using windows 10)
Any ideas??

thanks.

Hi Logan

Once you have tried the initial download and this happens please restart your computer and try again. This seems to be solving similar issues with iPoker users on Windows 10.

If this does not work please contact SJ customer support Here

Hope this helps

Jon

Thanks Jon, restarting pc let me install it.

Logan: Thanks Jon, restarting pc let me install it.

Awesome! Now good look grinding and win it alllllllllllll

Hi,
do you know, when the prizes of August rake race will be paid to my Party Poker account? After an unsuccessful shot I need to rebuild my bankroll and the 45$ would be a great boost

Hornswoggle: Hi,
do you know, when the prizes of August rake race will be paid to my Party Poker account? After an unsuccessful shot I need to rebuild my bankroll and the 45$ would be a great boost :)

Got the money a few hours after I posted. I love you

@Hornswoggle Nice to hear buddy. Spin it up!

Hi, i open account early in the day on bwin using the deal page and make my first deposit ($200) but i do not get any bonus , any help on this? thanks.

Logan: Hi, i open account early in the day on bwin using the deal page and make my first deposit ($200) but i do not get any bonus , any help on this? thanks.

Hi Logan,

Best thing for you to do is contact BWin support and ask them a) Where your bonus is and b) are you tracked to PokerVIP?

Hopefully they will be able to resolve the issue but if not you can drop us your BWin screen name and email address either by hitting the chat with us button on the bottom right of this screen, Skype - support.pokervip or you can email them to me keri@pokervip.com

Yeah, send email yesterday to Bwin no answer yet, expecting respond until tomorrow because weekend, etc.
Still will try to get on chat with you guys to see if can help or at least to see if i'm tracked to pokervip cause not asked that on email.
thanks.

What's the go with the Rake numbers from Boyle? I see the rake race standings etc haven't been updated since September 3rd....

MinerBoy23: What's the go with the Rake numbers from Boyle? I see the rake race standings etc haven't been updated since September 3rd....

I can answer this one...I imagine it will just be a reports problem from Boyle. Our guys will be chasing it up!

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